Privacy Policy

Account information: When you create an account, we collect your name, email address, and password (stored as a secure hash).

Business information: Information you provide to configure your clinic, including clinic name, logo, timezone, brand color, staff details, services, and locations.

Client booking data: When your clients book appointments through your public booking page, we collect their name, email address, phone number, appointment details, and any notes they provide. This data is stored on your behalf as a data processor.

Usage data: We may collect basic technical information such as IP addresses, browser type, pages visited, and timestamps to operate and improve the Service.

Payment data: Subscription payments are processed by our third-party payment provider. We do not store your full credit card details on our servers.

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process subscription payments and manage your account
• Send transactional emails such as booking confirmations and account notifications
• Respond to your support requests
• Monitor and improve the performance, security, and reliability of the Service
• Comply with legal obligations

We do not sell your data or your clients' data to third parties. We do not use your clients' personal data for our own marketing purposes.

When you use Apawintment to collect and manage personal data about your clients (names, emails, appointment history), you are the data controller and we act as a data processor on your behalf. You are responsible for ensuring that you have a lawful basis for collecting and processing your clients' personal data, and for complying with any applicable privacy laws in your jurisdiction (including GDPR, if applicable).

We retain your account data and associated business data for as long as your account is active. After account termination, we may retain data for a reasonable period before permanent deletion. You may request deletion of your data at any time by contacting us.

We implement reasonable technical and organizational measures to protect your data, including encrypted data transmission (HTTPS), secure authentication, and access controls. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access resulting from circumstances beyond our reasonable control.

We use the following categories of third-party services to operate the platform:

• Database and infrastructure: Cloud hosting providers to store and process data
• Email delivery: To send booking confirmations and transactional emails
• Payment processing: To handle subscription billing securely

These providers are bound by their own privacy policies and we select providers that offer appropriate data protection guarantees.

We use essential cookies and session tokens necessary for authentication and to keep you logged in. We do not use third-party tracking cookies or advertising cookies. You can configure your browser to refuse cookies, but this may prevent you from using certain features of the Service.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at woof@apawintment.com. We will respond within a reasonable timeframe.

The Service is intended for use by businesses and is not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use of the Service after such notice constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at woof@apawintment.com.