Terms of Service

Apawintment is a cloud-based appointment booking platform designed for veterinary clinics and similar businesses. It allows business owners to create a public booking page, manage appointments, staff, and clients. The Service is provided on an “as-is” and “as-available” basis.

You must be at least 18 years old and capable of entering into a legally binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are otherwise used in a harmful or unlawful manner.

Access to certain features of the Service requires a paid subscription. Subscription fees are billed on a monthly basis. All fees are non-refundable except where required by applicable law. We reserve the right to change pricing at any time with reasonable notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Failure to pay subscription fees may result in suspension or termination of your access to the Service. You are responsible for any taxes applicable to your purchase.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Transmit malicious code, viruses, or any software intended to disrupt or damage the Service
• Use the Service to send unsolicited communications or spam
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or otherwise transfer access to the Service without our written consent
• Use the Service to collect or store personal data in violation of applicable privacy laws

You retain ownership of all data and content you input into the Service (“Your Data”). By using the Service, you grant us a limited license to store, process, and display Your Data solely as necessary to provide the Service to you.

You are solely responsible for the accuracy, legality, and appropriateness of Your Data, including any personal data of your clients that you input. You represent that you have obtained all necessary consents to share such data with us and that doing so complies with all applicable laws.

While we implement reasonable measures to protect Your Data, we do not guarantee that Your Data will never be lost, corrupted, or unavailable. We strongly recommend that you maintain independent backups of any critical business data. We are not responsible for any loss, corruption, or inaccessibility of Your Data, regardless of cause, including but not limited to hardware failure, software bugs, cyberattacks, or human error.

We strive to maintain high availability of the Service but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, unplanned outages, third-party service failures, or events beyond our control. We are not liable for any losses or damages arising from downtime, service interruptions, or failure to access the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT IT WILL BE AVAILABLE AT ANY PARTICULAR TIME, THAT IT WILL BE SECURE, OR THAT DEFECTS WILL BE CORRECTED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL APAWINTMENT, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of revenue, profits, or business opportunities
• Loss of data or inability to access your account or data
• Missed, double-booked, or cancelled appointments
• Losses arising from service downtime or interruptions
• Losses resulting from reliance on information provided by the Service
• Any other indirect or consequential loss of any kind

REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD $100).

You agree to indemnify, defend, and hold harmless Apawintment and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third-party rights, including any intellectual property or privacy rights.

The Service integrates with third-party providers (including but not limited to payment processors, email delivery services, and infrastructure providers). We are not responsible for the availability, accuracy, or conduct of any third-party service. Your use of any third-party service is subject to that provider's own terms and policies.

You may cancel your account at any time through your account settings or by contacting us. We may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. We may delete Your Data after a reasonable retention period following termination.

We reserve the right to discontinue, shut down, or materially alter the Service at any time, for any reason, with or without prior notice. In the event of a full platform shutdown, we will make reasonable efforts to notify active subscribers in advance, but we are not obligated to do so and are not liable for any losses arising from such discontinuation. No refunds will be issued in connection with a platform shutdown except where required by applicable law.

We may update these Terms at any time. We will notify you of material changes by email or by a notice within the Service. Your continued use of the Service after such notice constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Apawintment operates, without regard to conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction. If you are located in the European Union, nothing in these Terms limits your rights under applicable EU consumer or data protection law.

If you have questions about these Terms, please contact us at woof@apawintment.com.